We pledge to you a commitment to carry out world class service in every facet of the relationship we look to share. Too often customer service is an over looked and neglected aspect of business. As we ourselves at Clear Tears are consumers, it is realized how imperative and vital it is to respect and appreciate the dignity and integrity of all of our clients. Our deep rooted understanding of the importance of delivering quality products and service is the foundation of our business, success, and the seed that has been planted which promotes our customer’s loyalty. The following are promises we make to you.

Here at Clear Tears we promise to:
  • Always treat you with the respect that you deserve as a person and not just a number.
  • Provide you with a quality product that is second to none in our industry.
  • Represent the value of economy in pricing our products fairly without cutting corners or compromising quality.
  • Promptly respond to your requests with a staff of respectful and knowledgeable professionals.
  • Fulfill all guarantees of timely inventory delivery so you do not have to wait for your order.
  • To thoroughly and consistently supply you with products that are superior in quality and exceed your standards and expectations.

Contact Information

 
Mailing Address:
Email Contacts:
Clear Tears Pet Supply
Customer Service:
18028 Thomas Boulevard
Hudson, FL 34667
Sales:
Business Hours:
Monday-Friday 8:00am-5:00pm EST
Phone Number:
(727) 857-4865

 

 

Refunds & Returns

Here at Clear Tears, we appreciate your business and will go the extra mile to assure our customers are happy at every opportunity that is availed to us. Please see the following information in the case that we cannot satisfactorily resolve your issue and a return is necessary.
  • All returns must be accompanied with a valid "RMA" or "Return Merchandise Authorization" number which will be provided when an order return notification request is provided to us. Please forward return correspondence to our customer service email address with "return" listed in the subject field of your email. Also, a return reason should be noted, any pertinent details regarding the issue with the order in question, as well as your contact information. You will receive a response within 48 business hours.
  • All items must be returned in the original packaging and condition with tamper-proof sealing intact, to the address listed above within 30 calendar days of order shipping date to be accepted.
  • All returns are subject to a 15% restocking fee.
  • Shipping and handling charges are non-refundable.
  • Refunds will be issued to the original transaction method to which the purchase was initially made minus any shipping charges and restocking fees as indicated above.
     

Thank you for taking the time to review our commitment to service.

We look forward to doing business with you!

Feel free to Contact Us